Who we are
Epoq was established in the UK in 1994 with the aim of making law easy by developing online document automation technologies, content and processes. Today, we deliver close to 500,000 personalised legal documents each year via the web. Typically our services are white-labelled and delivered to individuals and businesses by insurers, banks and affinity groups. We're making access to legal services simpler than ever before.
What we do
Epoq's expertise is in providing organizations with online legal service offerings for their customers or members. Our clients typically engage with us because they're looking for new sources of revenue, to improve customer loyalty and retention or to influence customer behaviour in ways that increase their lifetime value. We help them achieve these goals by providing affordable, value-added services which meet the common legal needs of individuals and small businesses.
How we do it
We've developed a complete legal services delivery infrastructure, which includes technology, legal content and people and is designed to deliver legal services in a new and cost-effective way. Our innovative system Rapidocs® makes the process of creating even complex legal documents quick and easy. Essentially, Rapidocs® replicates online the face-to-face question and answer session a lawyer would normally have with a client when drafting a legal document. The system includes an extensive range of legal documents and forms, together with straightforward explanations so that anyone, even those with no legal knowledge or experience, can complete a document conveniently at a time and place that suits them.
Working in conjunction with Rapidocs® is our legal management and workflow system. This gives customers a secure storage facility to manage their documents as well as linking to legal teams for document review, customer services teams, billing and more. Our systems track every action and have full reporting capability. In addition, we also have a sophisticated API that allows us to communicate and connect with any other organization's systems.
With offices in Michigan, USA and London, UK Epoq is made up of a team of forward-thinking professionals from a variety of fields. The company offers a fast-paced working environment which is small enough that individual employees can make a real difference, yet large enough to work with some of the world's leading brands.
The management team
Grahame Cohen, Founder & CEO Epoq North America
Grahame originally founded Epoq in the UK, and is now CEO of Epoq in North America where he is focussing his time and skills to build the business further. For over a decade, he has been strategically assessing and implementing document automation and web technologies to leverage trends in the legal services market. He has been instrumental in building relationships with some of the largest banks and insurance companies who now use Epoq's services for their customers.
Grahame has presented at numerous conferences and seminars, most recently for the Law Society of England and Wales. He holds a First Class Honours Degree in Finance from City University (Cass Business School).
Tariq Hafeez Esq., Head of Content & Legal Counsel
Tariq's role is a fundamental one: ensuring that our legal services and products are compliant and of the highest caliber. With a knack for legal innovation, Tariq co-founded LegalEase Solutions, a pioneer in the legal services outsourcing industry. As an attorney, he has substantial expertise and experience in various areas of law, in both corporate- and consumer-related practice areas and litigation.
Tariq, a University of Michigan Law School graduate, practised at the prominent firm of Dickinson Wright and has served as a Michigan Assistant Attorney General. Most recently, he has published on the topic of representing licensed professionals for the Institute of Continuing Legal Education, and is a member of the Michigan State Bar Health Care Publications Committee, where he continues to write on similar topics of regulated professionals and compliance matters.
Clifford Cohen, Business Development Director
Clifford has been a community leader for most of his working life and strongly believes in making law more accessible. He is a highly experienced executive having successfully developed multiple award-winning educational programs.
Clifford has also been a commercial producer collaborating with London-based creative agencies filming in Los Angeles for some of the most renowned brands in the world. With experience working in 11 countries, Clifford has developed a keen sense of what it takes to partner with a diverse group of companies in the corporate sector.
Humphrey Clarke, Business Development Associate
A veteran of Epoq's UK operation, Humphrey's key responsibilities include the research of business development opportunities and demonstrating to organizations - including major brands - how they can increase revenues and improve customer retention.
A graduate in History and Law, Humphrey has over nine years' experience working in the legal and insurance sectors and has written numerous research papers and articles for industry publications. He is passionate about using technology to make access to legal services much easier and more affordable for both consumers and SMBs.
Richard Cohen, Executive Chairman & Head of Partnerships
Richard founded Landau & Cohen Solicitors before joining Epoq in 1998 as Joint CEO, and is now Executive Chairman & Head of Partnerships. He served on the Solicitors Regulation Authority working group for the introduction of alternative business structures, and contributed to the Legal Services Institute's study on the Legal Services Act and the Legal Services Consumer Panel relating to referrals. Richard has presented at a number of conferences and seminars, including those hosted by the Law Society, Central Law Training, LawNet, IRIS and the College of Law. In 2011, Richard was nominated for the FT Innovative Lawyers Legal Innovator of the Year Award.
Hillel Horwitz, Chief Executive Officer
As CEO at Epoq UK and CFO of Epoq America, Hillel's role is to help formulate the company's strategic and operational objectives and ensure they are achieved through strong leadership of the Epoq team. Hillel graduated from University College London with a degree in Economics, before starting his career on NatWest's graduate training programme. After four years spent in branch and mid-corporate lending, he was promoted to Assistant Manager on a leading IT project. He then became Senior Operations Manager of a Bank of Ireland subsidiary, which ran the Post Office's foreign exchange service, overseeing 50 staff. In just four years, Hillel helped take the subsidiary from a 0% to a 12% market share.
Paul Collins, Chief Technical Officer
A software professional of over 20 years' standing with a focus on interface design, UX and system workflows, Paul joined Epoq in 2008. He's responsible for setting and fulfilling the company's development strategy, as well as managing the development team. His particular focus is on product development and enhancement, so he personally oversees major projects where new technology is deployed. Initially, Paul studied Imaging Sciences, leading to him working in international software development/management for Fujifilm and Global Graphics, serving major client accounts such as Microsoft and Hewlett-Packard. He also spent several years as a senior management consultant for Trinity Horne, working on business improvement and efficiency projects for the likes of Cable & Wireless, Anglian Water and United Utilities.